Frequently Asked Questions

1. How do I pay for my order?
We have a number of payment methods. Choose the one that is most convenient for you.
The options are: Online Bank Transfer through your Credit, Debit, or Cash Card Cash on Delivery (COD)

2. Do you offer a Cash On Delivery (COD) payment option? How does it work?
Yes, we support the COD payment method. You can make the payment in cash to the delivery agent once the product reaches you.

3. What should I do if my payment doesn't get through or fails?
If your payment transaction fails, please contact our Customer Service immediately on 9311060280 or email us at

4. Do I have to pay shipping charges?
Yes, shipping charges are applicable as per the weight of the article and distance it has to travel. It will be informed at the time of payment

5. By when will I receive the ordered products?
You will be informed by means of e-mail and SMS, you can also check out website to track the product. You can also call our customer care number.

6. Why have I received only a part of my order?
As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.

7. How do I know if my order has been placed successfully?
Within a few minutes of successfully placing your order, you will receive an email confirmation from craftmagic. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.

8. Can I cancel an order?
You can definitely get in touch with our Customer Service on 9311060280 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount.

9. Can I modify or change my order?
Yes you can modify your order, before dispatch, by calling us at our helpline number